deepdots - formerly Magic Feedback
Based in Nordics & Baltics
Software / platform provider
Collect, analyze, and act on feedback in one end-to-end customer intelligence platform.
Services
Gather all of your customer feedback in one place and get clarity
We heard our customers say that most AI analysis is unreliable and still require manual oversight. Well, not anymore. Our proprietary AI analysis ensures human-level accuracy, surfacing trends and insights from your data that you can trust.
Collect more actionable insights with AI-powered surveys
Our surveys understand what users are responding in-real time, and ask relevant follow-up questions, when the responses are generic or vague. This leads to a dynamic and personalized user experience, ultimately resulting in more actionable insights.
Get insights you can trust, in real-time with human level accuracy
We heard our customers say that most AI analysis is unreliable and still require manual oversight. Well, not anymore. Our proprietary AI analysis ensures human-level accuracy, surfacing trends and insights from your data that you can trust.
Stay ahead of problems with AI agents that flag issues early
Set up your own AI agents to proactively search, evaluate and categorize your data, in any way you want. Want to look for the number of support tickets, where a customer went from a negative to positive sentiment? No worries.