Alorica
Based in USA
Data / Analytics Specialist
digital customer experience (CX) solutions
Services
Digital solutions - includes a CX Analytics team which conducts speech and text analytics and voice of customer and sentiment analysis to help improve the customer experience; and its data scientists carry out data mining and predictive modeling initiatives for customer segmentation; propensity modeling for customer likelihood to pay, purchase or reconnect; and attrition scoring to predict and prevent customer churn.