Siena
Based in UK
Data / Analytics Specialist
AI-driven CX platform which automates customer interactions for consumer brands
Services
Siena's software collects, analyses and shares customer Intelligence among agents and human teams across support, shopping, social, voice, retention and customer insights. The firm says it automates up to 80% of customer interactions, helping to fix problems, improve engagement and analyze feedback. Data from conversations, orders, subscriptions, reviews, loyalty programs and product / brand summaries contributes to analysis which can reveal product issues, assess customer service actions and predict future behavior.