Clarity - known until Sept '25 as Anecdote
Based in UK
Software / platform provider
A CX and VoC platform for highly regulated industries
Services
Clarity's platform features multiple safeguards for clients in highly-regulated industries, including fraud detection (the software claims to flag 96% of fraud reports within seconds); early escalation of high-risk interactions; FCA-compliant tagging and pattern detection across reviews, surveys and social media; and human-in-the-loop review for sensitive legal, political or financial cases.