Solidroad
Based in Other W Europe
Data / Analytics Specialist
CX analysis specialist
Services
Solidroad targets companies with high volumes of customer interactions - at least tens of thousands of conversations a year - who want to include AI in their response, but who also want to retain human contact. The firm offers an AI QA and training platform which reviews all of a company's customer conversations and learns from them. The software automatically generates individualised training simulations for reps, and surfaces opportunities for improvement, 'with precision and at scale.'