Based in UK
Full Service Firm
CFI Group assists its clients worldwide to maximize shareholder (or other stakeholder) value by optimizing employee and customer satisfaction.In 12 offices on four continents, we hold a patent in the methodology that provides our clients with the ability to center all business and employee activities on strengthening the value of the vital customer asset. The methodology is based on the principle that satisfied customers are economic assets that yield future cash flows and increase the equity of the shareholders, and that employee satisfaction and motivation are central for leveraging the performance of the customer asset. CFI Group helps its clients establish a monetary measure of the customer asset and develop action plans and growth strategies for increasing the financial value of the customer base.
Services
CFI Group assists its clients worldwide to maximize shareholder (or other stakeholder) value by optimizing employee and customer satisfaction.
In 12 offices on four continents, we hold a patent in the methodology that provides our clients with the ability to center all business and employee activities on strengthening the value of the vital customer asset. The methodology is based on the principle that satisfied customers are economic assets that yield future cash flows and increase the equity of the shareholders, and that employee satisfaction and motivation are central for leveraging the performance of the customer asset. CFI Group helps its clients establish a monetary measure of the customer asset and develop action plans and growth strategies for increasing the financial value of the customer base.
In the News
- Wilson Returns to Ipsos in Senior Loyalty Role
- CFI Enhances Online Reporting Studio
- Synovate Appoints SVP Customer Experience
- CFI and Htec Link for Financial Offer
- CFI Group Names New UK MD
- Sector-based C-Sat Measure Launched in UK
- Firms Partner to Roll Out Call Center Analysis Tool
- CFI Celebrates Two Decades, Appoints CEO
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